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Email:tina@teentina.com

FAQs

Order Details
Can you tailor the dresses according to the pictures that I offer?
Yes, you can realize your dreaming designs with lowest price at teentina.com. If you see your wonderful dresses, please contact us and offer the pictures to us. Or you may design dresses by yourself.
How do I know if you have received my order?
When you make an order you will receive a confirmation email from us acknowledging this. The acknowledgement will contain your order number and details of the goods ordered. This is confirmation that your purchase has been made and your card has been charged.
Can I make changes to my order?
We cannot change your order in any way as we start to process your order as soon as we can after we receive it. This includes adding to as well as removing items from your order.
What happens if I notice that my personal details are incorrect after I have completed the ordering process?
If you realize your personal details are incorrect once you have completed the ordering process please contact our Customer Service team on tina@teentina.com ensuring you include your order number.
Can I cancel my order and when?
Orders cannot be changed once order confirmation has been sent. If you do not want the item on receipt please return the items to us. We strongly recommend you use a recorded delivery service. For the details, please see our Return & Exchange Policy
Can I get a discount in large quantity?
Yes, for further details, please contact our customer service.
Item Details
How Do You Sell Dresses at Such Low Prices?

teentina.com is able to offer its dresses online 50% - 80% off retail prices for 3 key reasons.

  • 1. We operate with lower overheads than a local retail store. We do not need to rent the store and employ sales staff or an alterations department.
  • 2. Our dresses come from the manufacturers that we cooperate with. We do not use third party sources.
How about the Quality of your Dresses?

teentina.com is the world's leading online wedding apparel website. We provide complete one-stop shopping for all brides, bridesmaids and all special occasion events.

teentina.com inspects every gown and guarantees the condition. High quality, best price, and 100% satisfaction is our goal.

What materials do you usually use on your Formal Dress products?

Chiffon: Delicate, sheer, and transparent -- made from silk or rayon, with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps. Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays.

Satin: A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns. Silk: The most sought-after, cherished fiber for Formal Dresses (and also the most expensive). Silk-Like Satin: A smooth silk satin, with a glossy front and matte back.

Taffeta: Crisp and smooth, with a slight rib.

Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).

How can I see a swatch of the color I'm interested in before I order?
We do have fabric swatches available, such as satin, chiffon and Tulle, but you will also need to pay the shipping cost. If you need a fabric swatch, please contact our customer service first.
How do I decide what size to order?

You can choose a standard size or give us your custom measurements. Please view our Size Chart. Prior to selecting your size to order, we suggest reviewing the information provided in How to Measure.

Even if there is some fluctuation in the size you need, all our dresses are made with a margin for modification or alteration. The modification or alteration can be made by your local tailor.

What modifications and alterations are normally done to a dress to make it fit?

A number of alterations can be made:

  • 1) Side seams and Back Seams - The side seams and back seam in the torso can be taken in or let out to make a Formal Dress fit a bride. This is true even for gowns ordered to size. Wedding gowns are usually made to allow the side seams to be let out up to 3 inches or 1-2 sizes (Depending on the gown). Additionally, the back seam often can be let out slightly to size up further.
  • 2) Shoulders -- It is also common for shoulder seams to be taken in to bring up a gown.
  • 3) Hem -- The length of a dress can be shortened only and is affected by the height of the shoe you are planning to wear. Some gowns can only be shortened from the waist. Other gowns can only be shortened by taking up the hemline.
  • 4) Bustle -- The bustle is a way to hook the train up in the back so that the dress can be worn comfortably after the ceremony. Bustling a dress is part of the alterations for any gown that has an attached train.
Are these used dresses?
All gowns and products we offer are new and direct from the designer. We do not accept or offer resale items.
Custom Duty Information
Will I be required to pay import duty by my country's Custom House?
Based on our past experiences, most of the countries do not charge import duty on low volume personal imports.
What about charges & exchange rates?
You can calculate by official data.
Payment
What payment methods do you accept?
Currently, we accept credit card.
Shipping & Delivery Information
What is the delivery time for orders?
It will take 10-15 working days to tailor your dresses by the professional dressmaker. Also it will take about 4-10 working days for the package to travel from our factory to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, etc) standard.
What countries do you deliver to?
We deliver to anywhere in the world.
What is a Fast Track order?
Delivery for Fast Track orders is approximately 3 days dependent upon the manufacturer's schedule. But please note that Fast Track service is not available for all dresses.
When should I order?
Please place your order as far as in advance of your wedding or party date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary.
Return & Exchange Policy
What is your Return & Exchange Policy?
Please refer to our Return $ Exchange Policy for details.
How to return & exchange an item?
Please contact our customer service for details.
What products can be returned or refunded?
If you want to return or exchange the product, please contact us within 7 days after you receive your dress. For further details, please refer to our Return & Exchange Policy.
Others
Where is your location?
Our factory locate in China.
Do you have a store I can visit?
We are a professional on-line company and have no retail stores. Our address is posted on our website for returning and exchanging.